Returns
You may return an unused item in its original packing within [number] days. [List exceptions: hygiene items such as incontinence products, opened items, made-to-measure supports, items fitted to the person.]
Medical devices and rentals
Devices recommended on a nurse's or doctor's advice [and rentals] follow these rules: [rules for rental period, damage, deposits and pick-up].
Refunds
Approved refunds are paid to the original payment method within [number] working days. Delivery charges [are / are not] refunded.
Faulty or wrong items
We replace or refund items that are faulty or not what you ordered. Contact hello@example.com or 1800-203-5135.
Warranty
[Describe manufacturer warranties on devices and who handles repairs.]