This notice explains what Emoha (legal name to be added) does with the information you give us on this website. We use plain words on purpose.
What we collect
- What you type into our forms: your name, phone number, city, who the care is for, what you want help with, how soon, how you are related to the person needing care, and any message, email or best time to call.
- If you complete a care assessment or a care check and then give us your name and number: your answers, which include health information about your parent. If you do not give your name, your answers stay in your browser and we do not store them. Please share a parent's details only with their knowledge.
- How you found us and what you looked at on this site: pages visited, buttons clicked, the website or campaign that sent you, and a random visitor number stored in your browser. We do not collect your name or phone number this way.
- If you call us, the number you call from, the time, the length of the call and, where we record calls, the recording [confirm whether calls are recorded and tell callers].
Why we use it
- To call, message or email you about your enquiry, because you asked us to.
- To send care tips, reminders and offers, only if you ticked the separate box asking for them. You can stop these at any time.
- To remind you, once, to repeat a care check after six months.
- To understand which guides and pages help families, so that we can improve the site.
- To keep records of enquiries and calls, so that nothing is missed.
Who sees it
Our care advisors and the people who run our systems (for example our telephony and hosting providers [list providers]). We do not sell your information. We share health information about a parent only with people you or your parent have agreed to, and with doctors and care staff who need it to give care.
How long we keep it
Enquiries that do not become customers are kept for [12] months and then deleted. Customer records are kept for [period] as required by law and good care practice.
Your choices
Assessment answers are never published and have no public link. You can ask us to show, correct or delete your information, to stop contacting you, or to withdraw consent at any time. Write to hello@example.com or call 1800-203-5135. [Name a grievance officer and contact details as required by Indian law.]
Cookies and storage
We store a small amount of data in your browser: a visitor number, where you came from, and your text-size choice. We do not use advertising cookies [confirm before adding any analytics or ad pixels].