You should know how to stop before you start. This page sets out the rules in plain words. [The business must confirm every item below; nothing here has been decided.]
Before you start
Talking to an advisor, the assessment visit and the written plan are free [confirm]. You pay nothing until you have agreed the plan and price in writing.
Changing or ending your plan
- You can upgrade, downgrade or pause your plan with [notice period] notice.
- You can cancel with [notice period] notice. There is [no / a] minimum term [confirm].
- If your parent moves, is admitted to hospital for a long stay or passes away, tell us and we will [confirm approach].
Refunds
- Fees paid for a period you did not use: [refund rule].
- Services already delivered, equipment bought for you and fees paid to third parties: [rule].
- Refunds are paid to the original payment method within [number] working days.
If something goes wrong
Tell us at hello@example.com or 1800-203-5135. We will respond within [time] and explain what we will do. [Name an escalation contact.]