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COVID-19 Lockdown: To Fly or Not to Fly? Get Your Answer Here

Questions regarding cancellation charges, refund, rescheduling, cancelling flight ticket bookings popped up all over social media. In the view of the same, the Civil Aviation Ministry has instructed airlines to waive off rescheduling charges and the equally considerate airlines have agreed to abide by the same.

3 min read · Updated 2023-04-30

Hand-drawn line illustration of a suitcase, a supportive shoe and a wheelchair for the guide "Flight Rescheduling in the 2020 Lockdown and Now"

Overview

For your better understanding, we have listed below the names of the airlines and the concessions they are offering:

GoAir:

GoAir is providing free rescheduling for flight ticket bookings made March 12 and 14 and for the travel period between April 15 and June 30, 2020.

IndiGo:

IndiGo has offered to waive off rescheduling charges on flight ticket bookings made between March 12 and March 31 for its domestic and international flights.

Air India, SpiceJet and AirAsia India:

No fee for rebooking will be made by any of the three carriers.

“In view of coronavirus situation and travel advisory issued, one free change permitted for pax to postpone any international or domestic bookings on AI network to all existing flight ticket bookings with travel date till 30th April 20,” Air India said in a tweet.

You can learn more about Air India offer here: http://www.airindia.in/images/pdf/Circular-for-passenger-Universal-single-waiver-09FEB2020-converted.pdf

We are sure after reading these offers, you must have got a sense of relief with regard to your air travel plans and all the money that was stuck in your earlier flight tickets bookings.

On a personal note, we would request you all to strictly follow this quarantine and stay inside your homes during this 21-day lockdown. It’s absolutely crucial this directive issued by the government as it will not keep us safe but others as well. And as far as your air travel is concerned, that can be done once the scare of COVID-19 ends.

Get air travel assistance from Emoha. Right from applying for a passport to flight ticket booking to re-booking your tickets, we will ensure you have a memorable air travel experience.

Read about our convenience services here: https://emoha.com/services/support

By subscribing to our Assure Membership Plan, you can avail all the services mentioned in the link above.

Help us help you. Register today on 1800-123-445555 to get all your air travel queries answered.

A note on dates

The airline concessions above applied to the 2020 lockdown and no longer apply. Refund, change and cancellation terms are set by each airline and ticket type, so read your own booking conditions. The steps below help any older traveller who has to reschedule or cancel a flight.

Hand-drawn line illustration of a clock, a suitcase and an open book, for the section "A note on dates" of Flight Rescheduling in the 2020 Lockdown and Now
Illustration: A note on dates

What to do next

1. Check the ticket's fare rules and the airline's current policy for changes and cancellations. 2. Contact the airline or the booking site early, in writing, and keep the reference number. 3. Ask about a credit or refund, and how long it takes. 4. Consider travel insurance that covers medical cancellations; read what it excludes. 5. If travelling, carry medicines in hand luggage, a doctor's letter and a list of conditions; see travel with an elderly parent: checklist. 6. Ask for wheelchair assistance when booking if walking long distances is hard; see wheelchair and car travel.

When to ask a professional

A doctor can confirm fitness to fly, especially after surgery or with heart or lung conditions. See travelling with oxygen for oxygen users.

Frequently asked questions

Can I get a refund on a flight ticket?

It depends on the fare, the airline's rules and the reason for cancellation. Check your ticket terms.

Should an older adult fly now?

It depends on health, the purpose of travel and current guidance. Ask your doctor.

What documents should an older traveller carry?

ID, tickets, a medicine list, doctor's letter, insurance details and emergency contacts.

How do I request wheelchair help at the airport?

Request it when booking or contact the airline in advance.

Sources and further reading

  • Directorate General of Civil Aviation, India, passenger guidance
  • Ministry of Civil Aviation, India, passenger charter
  • World Health Organization, International travel and health

Tags: Travel #Covid-19 Lockdown #Knowledgeair travelflight reschedulingrefundstravel with seniorsSetting up the homeLightweight transit wheelchairWeekly pill organiser with alarmMobility and walking aidsDaily living aids

Written by the Emoha editorial team. General information only.

This article is for general education and is not medical advice. Speak to your doctor before changing your exercise, diet or medicines.

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