Overview
Dedicated counters: As per the RBI notification, dedicated counters, catering exclusively to senior citizens, specially-abled, should be set up in every bank to provide banking services to them.
Auto conversion of fully KYC-compliant account status into senior citizen account: On the basis of the proof of date of birth in the bank’s records, the bank should convert a fully KYC-compliant account into a senior citizen account. Opening a savings account couldn’t be easier!
Cheque book facility: In case an elder requests for opening a savings account, they should be provided with a cheque book with a minimum of 15 cheque leaves free of cost every year.
So, in case you want to open a savings account, you don’t have to worry about the cheque book as it will be provided to you free of cost.
Life certificate submission: Under the Jeevan Praman Scheme, as per the guidelines issued by the Department of Government and Bank Accounts, a physical life certificate can be submitted by the pensioner at any branch of the bank. The facility of a Digital Life Certificate is also available.
Confirm the details before you rely on them
This post summarises banking directions that were in force when it was written. Eligibility, the age limit, the charges and the way to request a service can differ by bank and can change. Before you plan around a service, ask your bank in writing or check its website.
How to use doorstep banking
1. Call the branch or helpline and ask if your parent is eligible, what services are offered at the door and what each costs. 2. Register the request (many banks have an app, call centre or form). 3. Keep documents ready: ID, signature specimen and the cheque or form. 4. Be present when the agent comes, and ask for the bank's official ID and the request reference number. 5. Get a receipt for any cash, cheque or document handed over. 6. Check the passbook or SMS after the visit.
Stay safe
Never hand over cash or cheques to someone without a confirmed booking and an official identity card, and never share an OTP. See preventing scams and doorstep fraud.
Other helpful steps
Add a nominee, keep a note of accounts and deposits, and consider a joint account for a trusted family member. See managing a parent's money safely and money management tips for senior citizens.
When to ask a professional
A bank manager can confirm which services apply. A lawyer can help with a power of attorney if a parent cannot manage money.
About our care services
Your convenience matters the most to us. For any questions related to banking services, feel free to call us on 1800-123-445555. or visit www.emoha.com
Equipment mentioned in this guide
Frequently asked questions
Who can use doorstep banking?
Eligibility is set by the bank and regulator, and usually covers senior citizens above a stated age and some persons with disabilities. Ask your bank.
Is doorstep banking free?
It may be free or charged, depending on the bank and service.
What services can come to the door?
Commonly cash pick-up and delivery, cheque and instrument pick-up and some document services.
How do I know the visitor is genuine?
Ask for the booking reference and official ID, and confirm with the branch.
Sources and further reading
- Reserve Bank of India, circulars on banking facilities for senior citizens
- Indian Banks' Association, customer information
- National Cyber Crime Reporting Portal, Ministry of Home Affairs, India
Tags: doorstep bankingRBIsenior citizenshome bankingLifestyle and wellbeingEmergency pendantSafety and alert devicesHealthy ageingElder care
This article is for general education and is not medical advice. Speak to your doctor before changing your exercise, diet or medicines.
