Out of the five elements that we focus on, the most crucial one is – Emergency Medical Services. Our emergency services focus not only on medical emergencies but non-medical emergencies as well.
Our technology-driven 24*7 specialized emergency elderly support backed by bike responders and elderly care paramedics ensures to provide swift emergency medical services.
There have been so many times that due to the rapid response of our Emergency Responder Team (ERT), we were able to attend to medical emergencies and prevented our elders from slipping into critical condition.
It’s amazing how we have kept our promise of providing the best emergency medical services during the lockdown as well.
Let’s bring to you a few cases of medical emergency, where our ERT proved how well-trained they are to provide emergency services to elders.
When the family of a critically-ill 90-year-old army veteran reported a medical emergency on March 31, 2020, we did not let lockdown hamper our pace. While the ERT was on its way to the elder’s place in Vasant Kunj, Delhi, it simultaneously arranged for an ambulance. The request was raised at 06:05 pm, and the elder was admitted in the Base Hospital Delhi Cantonment at 07:27 pm.
On March 10, 2020, one of our elders notified us of a medical emergency. He had to be taken to a hospital, but due to the COVID situation, availability of an ambulance was a challenge. Fulfilling our promise of providing the best and adequate emergency medical services, the ERT shifted the elder in their own car safely to Medanta Hospital in Gurugram.
In another such instance, our Community Nurse got into action when he was informed about a medical emergency at an elder place. The elder’s foley catheter (a sterile tube inserted into the bladder to drain urine) had malpositioned, and there was bleeding. Our Community Nurse carefully stopped the bleeding and re-inserted the catheter, bringing back that lost smile on the elder’s face.
Emergency services and medical emergency services are available in all our plans – Empower, Assure and Smart Home Care. With 24*7 Emergency Helpdesk and a dedicated Relationship Manager, we guarantee our elders the fastest emergency services, should a medical emergency arise.
Be it a medical emergency or non-medical, our elders can rely on us for we promise them to provide emergency services and emergency medical services par excellence.
If you wish to know more about our emergency services, emergency medical services or about plans that cover them, please feel free to reach out to us at 1800-123-44-5555 or log on to www.emoha.com/plans.