Careers
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OUR VALUES
Our values form the core of Emoha. Our values are what motivate us to move ahead in this journey of redefining the landscape of eldercare in India.
Right from our inception, we have navigated towards our goal of serving elders while following our 4 values, which are:
Elders First
We always keep our #EldersFirst in everything we do. Everything about Emoha is designed exclusively for elders, their health, their well-being. Our elders are our topmost priority and we firmly believe that everything we do and aim to achieve, must simplify, secure and energise elders.
Do the Right Thing
Leading with righteousness and integrity is what we practice. We believe in building trust within our community of elders and carers with the best practices and quality in elderly care, with the highest ethical and moral standards.
Do it Best
Collaboration has helped the Emoha family blossom into a large community of elders and carers. It is through the combined efforts of our entire team, partners and ecosystem enablers that we are accelerating towards our mission of providing care and support to elders in the comfort of their homes.
Do it Together
Our founding team members have worked extensively in elderly care and have deep domain expertise to ensure that the industry’s best practices reflect in our work. We always try to lead with the right expertise and quality in elderly care.
POSITIONS OPEN
- Assistant Manager - Elder Relationships
- Elder Relationship Executive
- Product Designer
- Quality Manager – Smart Home Care (SHC)
Experience Required
5+ Years in Customer Service
Education
Graduation in any stream
Brief about Job Role
- Maintain good relationships with elders so that the Emoha can maximize the value of those relationships
- Identify key contacts at potential elders to establish and foster relationships
- Act as a point of contact for complaints resolution and handle the escalations
- Study competition to find new ways to retain the elders
- Collaborate with internal teams (Eg: Sales, Tech, etc.) to address elder needs
- Understand the problems and challenges of elders and identify ways the service could better address those needs
- Seek opportunities to cross-sell or upsell to existing elders
- Monitor and be accountable for entire MIS and updates of elders
- Help in the growth of the organization in the specific practice field.
- Interacting with elders and NOK via mails/calls/ messages.
- Working on new ideas to promote healthy living.
Must Have Skills
- Proven experience as Client Relationship Manager
- Proficient in MS Office, with working knowledge of CRM platforms
- Ability to communicate effectively and sensitively with elders and their families
- Must be respectful of individuality and diversity, build trusting relationships, demonstrate excellent interpersonal skills to engage and motivate elder’s and families, demonstrate creative problem-solving skills and be able to manage multiple, potentially competing demands.
- Excellent interpersonal communication skills
- Problem solving and conflict resolution abilities
- Devoted to high quality elder care service
Location
Gurgaon
APPLY NOW
Experience Required
2+ Years in Counselling
Education
Graduation in any stream
Brief about Job Role
- Maintain good relationships with elders so that the Emoha can maximize the value of those relationships
- Identify key contacts at potential elders to establish and foster relationships
- Participate in one-on-one meetings with elders to explain services to guide their choices
- Understand the problems and challenges of elders and identify ways the service could better address those needs
- Seek opportunities to cross-sell or upsell to existing elders
- Provide excellent service to maintain a positive reputation for the business
- Resolve any elder complaints promptly and professionally
- Maintain complete and detailed documentation and records of all elders
- Help in the growth of the organization in the specific practice field.
- Interacting with elders and NOK via mails/calls/ messages.
- Working on new ideas to promote healthy living.
- To act as relationship manager for an elder and arrange required services as per the product requirement
Must Have Skills
- Ability to communicate effectively and sensitively with elders and their families
- Must be respectful of individuality and diversity, build trusting relationships, demonstrate excellent interpersonal skills to engage and motivate elder’s and families, demonstrate creative problem-solving skills and be able to manage multiple, potentially competing demands.
- Self-motivated and energetic approach, showing interest in understanding the business and industry
- Confident and well groomed
- Excellent interpersonal communication skills
- Problem solving and conflict resolution abilities
- Devoted to high quality elder care service
Location
Anywhere in India, preferably from Capital Cities
APPLY NOW
Experience Required
3+ Years in UI/UX Designing
Education
BCA/B.Tech. – Computer Science & Engineering
Preferred – M.Tech./MCA
Brief about Job Role
- Shape and communicate a compelling long-term design strategy and vision
- Shipping exceptionally high UX quality on your projects
- Developing baseline knowledge and deep expertise in your product area
- Experience with prototyping and taking a product/feature from the idea stage through to launch and validation. Knowledge of current UX best practices, including user research and accessibility across and web.
- Product thinking, considering the business goals, implications, and possibilities of design solutions. To think about how a problem affects the entire system and can see the bigger picture. Balancing between craft, speed and the bottom line.
- User- centricity, putting the user at the heart of the solution, thinking like a user and actively advocating for creating the best experience for them
- Communication and Collaboration, being a great team player and very open to feedback. Actively involved in articulating and presenting ideas to other stakeholders.
Must Have Skills
- Ideal candidates should have proven experience as UI/UX Designer.
- Experience of working with cross-functional teams.
- Should have attention to detail.
- Should be a quick learner.
- Past experience in a high-growth B2C start-up or healthcare industry is a plus.
Location
Gurugram, India
APPLY NOW
Experience Required
Minimum 3-5 years of experience as a Quality Manager in a Home Care Agency or Hospital
Education
Post-Graduation in Nursing
Six Sigma Certification – Green belt (mandatory)
Brief about Job Role
- Effective Business mapping, as-is Analysis & Gap Analysis
- Researching and developing quality improvement programs to provide services that lead to better healthcare outcomes
- Forte in Business process design and documentation
- Qualitative project management using Six Sigma methodologies
- Continuous process improvement by implementing industry best practices and Artificial Intelligence tools
- Business Metric creation and management
- Development of Quality Dashboards and MIS development
- Development of version control quality documents and manage internal and external audits
- Develop effective metrics for review mechanism
- Perform ongoing analysis of gaps in clinical care and ensure alignment of all interventions with strategic plan.
- Ensure all departments comply with and understand the quality program, reporting elements, and regulatory requirements.
- Conduct regular audits to facilitate ongoing practices and improvements
- To identify Non-compliance on documentation audit, care plans & incomplete visits.
- To ensure that all elder care is delivered based on customized care plan and specific instructions as agreed by internal stakeholders
- To identify and escalate any non-compliance clinical findings to respective stakeholder
- To maintain quality standards across functions
- To prepare and maintain version control SOPs and documents across functions
Must Have Skills
- High level of ethics and ability to do the right thing, irrespective of circumstances
- Excellent communication skills
- Self-motivated with the ability to take initiative
- Ability to concentrate and complete a tasks in a timely manner
- Ability to work independently as well as collaborate with inter departmental teams
- Ability to adapt to changing environment and work requirements
Primary Location
Gurgaon
APPLY NOW
POSITIONS OPEN
- Assistant Manager - Elder Relationships
- Elder Relationship Executive
- Product Designer
- Quality Manager – Smart Home Care (SHC)
Experience Required
5+ Years in Customer Service
Education
Graduation in any stream
Brief about Job Role
- Maintain good relationships with elders so that the Emoha can maximize the value of those relationships
- Identify key contacts at potential elders to establish and foster relationships
- Act as a point of contact for complaints resolution and handle the escalations
- Study competition to find new ways to retain the elders
- Collaborate with internal teams (Eg: Sales, Tech, etc.) to address elder needs
- Understand the problems and challenges of elders and identify ways the service could better address those needs
- Seek opportunities to cross-sell or upsell to existing elders
- Monitor and be accountable for entire MIS and updates of elders
- Help in the growth of the organization in the specific practice field.
- Interacting with elders and NOK via mails/calls/ messages.
- Working on new ideas to promote healthy living.
Must Have Skills
- Proven experience as Client Relationship Manager
- Proficient in MS Office, with working knowledge of CRM platforms
- Ability to communicate effectively and sensitively with elders and their families
- Must be respectful of individuality and diversity, build trusting relationships, demonstrate excellent interpersonal skills to engage and motivate elder’s and families, demonstrate creative problem-solving skills and be able to manage multiple, potentially competing demands.
- Excellent interpersonal communication skills
- Problem solving and conflict resolution abilities
- Devoted to high quality elder care service
Location
Gurgaon
APPLY NOW
Experience Required
2+ Years in Counselling
Education
Graduation in any stream
Brief about Job Role
- Maintain good relationships with elders so that the Emoha can maximize the value of those relationships
- Identify key contacts at potential elders to establish and foster relationships
- Participate in one-on-one meetings with elders to explain services to guide their choices
- Understand the problems and challenges of elders and identify ways the service could better address those needs
- Seek opportunities to cross-sell or upsell to existing elders
- Provide excellent service to maintain a positive reputation for the business
- Resolve any elder complaints promptly and professionally
- Maintain complete and detailed documentation and records of all elders
- Help in the growth of the organization in the specific practice field.
- Interacting with elders and NOK via mails/calls/ messages.
- Working on new ideas to promote healthy living.
- To act as relationship manager for an elder and arrange required services as per the product requirement
Must Have Skills
- Ability to communicate effectively and sensitively with elders and their families
- Must be respectful of individuality and diversity, build trusting relationships, demonstrate excellent interpersonal skills to engage and motivate elder’s and families, demonstrate creative problem-solving skills and be able to manage multiple, potentially competing demands.
- Self-motivated and energetic approach, showing interest in understanding the business and industry
- Confident and well groomed
- Excellent interpersonal communication skills
- Problem solving and conflict resolution abilities
- Devoted to high quality elder care service
Location
Anywhere in India, preferably from Capital Cities
APPLY NOW
Experience Required
3+ Years in UI/UX Designing
Education
BCA/B.Tech. – Computer Science & Engineering
Preferred – M.Tech./MCA
Brief about Job Role
- Shape and communicate a compelling long-term design strategy and vision
- Shipping exceptionally high UX quality on your projects
- Developing baseline knowledge and deep expertise in your product area
- Experience with prototyping and taking a product/feature from the idea stage through to launch and validation. Knowledge of current UX best practices, including user research and accessibility across and web.
- Product thinking, considering the business goals, implications, and possibilities of design solutions. To think about how a problem affects the entire system and can see the bigger picture. Balancing between craft, speed and the bottom line.
- User- centricity, putting the user at the heart of the solution, thinking like a user and actively advocating for creating the best experience for them
- Communication and Collaboration, being a great team player and very open to feedback. Actively involved in articulating and presenting ideas to other stakeholders.
Must Have Skills
- Ideal candidates should have proven experience as UI/UX Designer.
- Experience of working with cross-functional teams.
- Should have attention to detail.
- Should be a quick learner.
- Past experience in a high-growth B2C start-up or healthcare industry is a plus.
Location
Gurugram, India
APPLY NOW
Experience Required
Minimum 3-5 years of experience as a Quality Manager in a Home Care Agency or Hospital
Education
Post-Graduation in Nursing
Six Sigma Certification – Green belt (mandatory)
Brief about Job Role
- Effective Business mapping, as-is Analysis & Gap Analysis
- Researching and developing quality improvement programs to provide services that lead to better healthcare outcomes
- Forte in Business process design and documentation
- Qualitative project management using Six Sigma methodologies
- Continuous process improvement by implementing industry best practices and Artificial Intelligence tools
- Business Metric creation and management
- Development of Quality Dashboards and MIS development
- Development of version control quality documents and manage internal and external audits
- Develop effective metrics for review mechanism
- Perform ongoing analysis of gaps in clinical care and ensure alignment of all interventions with strategic plan.
- Ensure all departments comply with and understand the quality program, reporting elements, and regulatory requirements.
- Conduct regular audits to facilitate ongoing practices and improvements
- To identify Non-compliance on documentation audit, care plans & incomplete visits.
- To ensure that all elder care is delivered based on customized care plan and specific instructions as agreed by internal stakeholders
- To identify and escalate any non-compliance clinical findings to respective stakeholder
- To maintain quality standards across functions
- To prepare and maintain version control SOPs and documents across functions
Must Have Skills
- High level of ethics and ability to do the right thing, irrespective of circumstances
- Excellent communication skills
- Self-motivated with the ability to take initiative
- Ability to concentrate and complete a tasks in a timely manner
- Ability to work independently as well as collaborate with inter departmental teams
- Ability to adapt to changing environment and work requirements
Primary Location
Gurgaon
